Frequently Asked Questions

What is Smiles Couture?

Smiles Couture is a made-to-order fashion brand that specializes in vintage-inspired, custom-designed pieces for women. We focus on high-quality craftsmanship and sustainable fashion practices. Each garment is carefully crafted just for you, with love and attention to detail.

Shipping & Turnaround Times

Each piece is handmade with care. Orders typically ship within 1-2 business days of purchase (jewelry). During high-volume periods, please allow a few extra days. You’ll receive a tracking number once your item is on its way.

Shipping Method: We ship via USPS with free shipping on all U.S. orders.

Can I cancel my order?

Yes, you can cancel your order within 12 hours of placing it. If you'd like to cancel, please contact us immediately at Admin@smilescouture.com  with your order number. After 12 hours, production begins, and we cannot accept cancellations or changes to the order.

Returns & Exchanges

Due to the personal nature of earrings, all earring sales are final for hygiene reasons.

If your item arrives damaged or incorrect, please contact us within 3 days of delivery at Admin@smilescouture.com and we’ll be happy to make it right.

For future made-to-order garments and handbags:

COMING SOON 

Can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your order through the shipping carrier’s website.

Customization & Materials

Every Smiles Couture piece is crafted with intention.

Earrings: Made from lightweight, durable Lucite, each pair is one-of-a-kind. Some may feature embedded vintage accents, foil, or pigment swirls.

 How do I care for my jewelry?

 Our pieces are crafted with plated metal, which may naturally darken or tarnish over time with regular wear. At this time, we are unable to offer repairs or restoration for discolored items. To clean, gently wipe the metal with a soft, dry cloth. Avoid over-polishing, as it may wear away the plating or cause scratches.

 Please keep your jewelry away from direct contact with lotions, oils, and perfumes. Exposure to light, heat, and moisture can affect the quality of Lucite, plating, and stones over time.

 Garments & Bags (coming soon): We offer custom sizing, fabric selection, and minor style tweaks on select pieces. Customizations may extend processing times by 1–2 weeks.

If you have sensitivities, want to request a custom piece, or need more info about materials, email us — we’re happy to help!

 How can I contact you if I have a question?

 We’re always here to help! You can reach us at Admin@smilescouture.com  or through our Contact Us page. We aim to respond to inquiries within 1–2 business days.